Your medical records

You have the legal right to see the information we hold about you. You can also request access to see a deceased person’s information we hold, if you have a legal right to do so.

  • Your right to see your information is outlined in the Data Protection Act (2018). We do not charge you for access to your records.
  • Requesting access to a deceased person’s records is outlined in the Access to Health Records Act (1990).

Proof of identity

We have to make sure we're sharing the right information with the right person, so you have to include various forms of identification with your request:

  • a copy of your driving licence or passport (don’t send us the original)
  • two original documents that include your name and current address, for example a gas, electric, or water bill. They have to be dated within the last three months.

Accessing your information

You can choose to have a copy of your records sent to you, or you can arrange to come in and view your records with a clinician.

To request access to your information:

  1. download and complete a subject access request form [docx] 114KB
  2. email or post your completed form, with proof of identity, to the address on the form

When we'll respond to your request

We aim to respond to your request within one calendar month, as outlined in right of access (Data Protection Act 2018).

However, it may take us up to two calendar months to respond if:

  • your request is complex 
  • you make more than one request

Find out more about your right to access via

Information we cannot give you access to

We cannot give you access to information that:

  • has been provided about you by someone else if they haven’t given permission for you to see it
  • relates to criminal offences
  • is used to detect or prevent crime
  • could cause physical or emotional harm to you or someone else.

Remember, accessing information that you are not entitled to is a criminal offence.