Your medical records

You can ask for the information we hold about you, including your medical records. We call this a subject access request or SAR.

You can also ask for a deceased person's information, if you have a legal right to do so.

We need to make sure we're sharing the right information with the right person.

To request your own medical records

Please include two forms of ID with your request.

You can use:

• a copy of your driving licence or passport
• a gas, electric, or water bill that includes your name and current address.

To request someone else's medical records

If you are asking for someone else's records, send us:

• a signed letter or form of authority showing you have permission
• supporting legal documents, like a copy of the will or grant of probate.

We aim to reply to you within one calendar month from the date we receive:

• your completed request
• your proof of identity
• any extra information we need to process your request.

For example:

• if you submit your request on 1 January,
• you should get your information no later than 1 February.

If your request is complex or you make more than one request, it may take up to three months. We will let you know if there is a delay.

Read about your right to access.

We cannot prioritise requests marked urgent.

If you need your information quickly, you can:

• speak to your GP
• register for Care information exchange.

View your information online with Care information exchange

On Care information exchange, you can view your records online.

Use your phone or computer to see:

• recent test results
• letters and discharge summaries
• appointment dates.

To request to see your information, fill in a subject access request (SARs) form [docx] 114KB.

Send your completed form to our Subject access request team or post it to:

Subject access request team
London Northwest Healthcare University NHS Trust
Ealing Hospital,
Uxbridge Road
London Borough of Ealing
UB1 3HW

Call us on 020 8967 5789 if you have any questions about your subject access request.

To cut down on paper, we’ll send your information in a secure link by email.

Sometimes we cannot share certain information to protect you or others.

We cannot share:

• information someone else gave us in confidence, unless they agree to share it
• information about a criminal offence
• information used to prevent or detect crime
• information that could cause physical or emotional harm to you or someone else.

It is against the law to view information without permission.