Accessibility

This accessibility statement applies to www.lnwh.nhs.uk only. This website is run by London North West University Healthcare NHS Trust.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made our information as simple as possible to understand.

Visit AbilityNet for more information about making your device easier to use.

We know some parts of this website are not fully accessible:

• most older PDF documents are not fully accessible to screen reader software
• you cannot modify the line height or spacing of text without add-ons or customisation
• the colour contrast picker does not provide sufficient contrast
• some of our images and links do not have alternative text
• some of our videos do not have subtitles

Requesting information in different formats

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email lnwh-tr.pals@nhs.net
• call 020 8869 5118

We’ll consider your request and get back to you within five working days.

Reporting accessibility problems with this website

We’d like your help to improve the accessibility of our website. If you find anything that affects the way you use or access our site or the information we publish, or if you think we’re not meeting accessibility requirements, contact:

• email us at lnwh-tr.communications@nhs.net
• tweet us @LNWH_NHS
• tell us on Facebook
• Or leave a comment on this page

If you’re unhappy with our response, you can submit a complaint.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and the exemptions listed below.

Non-compliance with the accessibility regulations

1. Some images do not have alt text due to user error: This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We will continue to remind our users to provide descriptive alternative text for images.
2. Some links that are created by users do not have alt text: We will continue to remind our users to provide alt text for links.
3. We do not have a skip to link button: this fails success criteria 2.4.1 (bypass blocks). We plan to fix this by February 2022.
4. Some videos do not have subtitles: this fails success criterion 1.2.2 (captions). We plan to fix this by March 2022.
5. Our site-wide contrast picker does not provide sufficient contrast in various situations: this fails success criterion 1.4.3 (contrast). We hope to have this fixed by March 2022.

Third party applications and modules

lnwh.nhs.uk/jobs is a web app provided by trac.jobs. We currently cannot confirm their compliance with the regulations. Alternatively, you can browse our latest jobs at jobs.nhs.uk.

PDFs and closed file formats

Care is taken to make information in PDFs and closed file formats as accessible as possible. However, we cannot guarantee all information in older PDFs are fully accessible to people with assistive technologies.

We know PDFs and closed file formats are difficult to use for people with accessibility needs, so wherever possible we use open standards (such as CSV) and HTML pages instead of these file formats.

Documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix board papers published before September 2018.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

By April 2022, we plan to either fix these or replace them with web pages.

We want to make sure our website is accessible to everyone, regardless of ability. We work with our suppliers to ensure our feedback influences future versions of the content management system to benefit other customers and users in the future.

If you have any feedback, or if you’d like to speak to someone about your experience using our website, please get in touch:

• email us at lnwh-tr.communications@nhs.net
• Tweet us @LNWH_NHS
• Tell us on Facebook
• Or leave a comment at the bottom of this page

This statement was prepared in September 2020. It was last reviewed in December 2022.

This website was last audited in September 2022.