Accessibility statement

This accessibility statement applies to www.lnwh.nhs.uk only. This website is run by London North West University Healthcare NHS Trust.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made our information as simple as possible to understand.

Visit AbilityNet for more information about making your device easier to use.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • we currently don’t have a skip to content toggle (to be fixed by December 2020)
  • you cannot modify the line height or spacing of text without add-ons or customisation
  • some text does not provide enough contrast with the background (to be fixed by December 2020)
  • some of our images and links do not have alternative text (to be fixed by December 2020)
  • some of our videos do not have subtitles (to be fixed by January 2020)
  • some buttons and controls do not change appearance when clicked (to be fixed by December 2020.

Feeding back about our website

Requesting information in different formats

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within five working days.

Reporting accessibility problems with this website

We’d like your help to improve the accessibility of our website. If you find anything that affects the way you use or access our site or the information we publish, or if you think we’re not meeting accessibility requirements, contact:

If you’re unhappy with our response, you can submit a complaint.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and the exemptions listed below.

Non-compliance with the accessibility regulations

  1. Some images do not have alt text due to user error: This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We will continue to remind our users to provide descriptive alternative text for images.
  2. Some links that are procedurally generated by the content management system do not have alternative (alt) text: this fails success criterion 2.4.4 (link purpose). We plan to fix this by December 2020.
    Some links that are created by users do not have alt text: We will continue to remind our users to provide alt text for links.
  3. We do not have a skip to link button: this fails success criteria 2.4.1 (bypass blocks). We plan to fix this by December 2020.
  4. Some controls do not change appearance when they are selected: this fails success criterion 2.4.7 (focus visible). We plan to fix this by December 2020.
  5. Some text does not have sufficient contrast with its background: this fails success criterion 1.4.3 (contrast). We plan to fix this by December 2020.
  6. Our forms controls do not have labels: this fails success criterion 1.3.1 (info and relationships). We plan to fix this by December 2020.
  7. Our links are only distinguishable by colour: this fails success criterion 1.4.1 (use of colour).
  8. Your birth journey videos do not have subtitles: this fails success criterion 1.2.2 (captions). We plan to fix this by January 2021.

Third party applications and modules

lnwh.nhs.uk/jobs is a web app provided by trac.jobs. We currently cannot confirm their compliance with the regulations. Alternatively, you can browse our latest jobs at jobs.nhs.uk.

PDFs and closed file formats

Care is taken to make information in PDFs and closed file formats as accessible as possible. However, we cannot guarantee all information in older PDFs are fully accessible to people with assistive technologies.

We know PDFs and closed file formats are difficult to use for people with accessibility needs, so wherever possible we use open standards (such as CSV) and HTML pages instead of these file formats.

Content that’s not within the scope of the accessibility regulations

Documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix board papers published before September 2018.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

By February 2021, we plan to either fix these or replace them with web pages.

What we’re doing to improve accessibility

We want to make sure our website is accessible to everyone, regardless of ability. We work with our suppliers to ensure our feedback influences future versions of the content management system to benefit other customers and users in the future.

If you have any feedback, or if you’d like to speak to someone about your experience using our website, please get in touch:

Preparation of this accessibility statement

This statement was prepared in September 2020. It was last reviewed in November 2020.

This website was last tested during November 2020 by our Communications team on a sample of 25 popular pages.

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