Everyone should be able to access our services, including our website. The Equality Act (2010) explains your rights and our legal responsibilities to people with certain protected characteristics.
The W3C Web Content Accessibility Guidelines and the NHS Accessible information standard help us make our services better for you.
We aim to meet W3C Web Content Accessibility Guidelines, level 2 (AA rating), per The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.
We want to make our website as accessible as possible to everyone – and we’d like your help. Tell us if you:
- find anything that affects the way you use or access our site or the information we publish
- require information in alternative formats
If you've reported an accessibility issue to us and you're not happy with our response, you can submit a complaint.
If you're not satisified with our response to your complaint, you can speak to the Equality Advisory and Support Service (EASS).
PDFs and other closed file formats
We know PDFs and closed file formats are difficult to use for people with accessibility needs, so where possible we use open standards and web content instead of closed file formats. Where this is not possible, for example in controlled documents, care is taken to make the information accessible. However, we cannot guarantee all information is fully accessible to people with assistive technologies.
Third party content, including content from other NHS organisations
Content produced by third parties is provided as-is and may not comply with WCAG 2.1 or the Accessible Information Standard. London Northwest University Healthcare NHS Trust is not responsible for content produced by other organisations.
Accessible information standard
If you have a disability or sensory impairment, you can expect that we will communicate with you in a way that you can understand. We have to:
- identify your communication needs – for example, making sure there is someone to translate for you and your health care worker during your visit
- record and flag your needs so our staff can make the right arrangements for you
- share your needs with other healthcare providers – for example, in a referral for further care
- meet your needs by providing information in a format you can understand – for example, making sure our patient information is easy to read and accessible to you
Working towards the standard
We’re working towards becoming compliant with the standard:
Identifying and recording your needs
- Our nursing team has updated our admission booklet and assessment booklet to include prompts for our staff to identify your needs and record them in your medical notes.
- Our outpatients team is introducing questions to help us identify your needs when you visit our clinics.
- All new and updated forms and leaflets will ask you if you need the information in a different format.
Flagging your needs and sharing them with other professionals
- Our IT team are working on a way to flag your needs on our computer systems.
Flagging your needs will help us share that information with other professionals (like your GP or district nurse). In turn, your GP or district nurse will tell us if they are aware you have additional needs.
Meeting your needs
We will make sure that our patient information is provided in a clear and easy to read format.
Languages and translation
You can use Google Translate to automatically translate informaton into your language (it's the button in the top left of this site).
Where we've published information in other languages on a page, we've used Google Translate. If you want to contribute a better translation, tell us via Twitter, Facebook, or email.
Google Translate is not always 100% accurate. If you're concerned about your health, speak to your GP. In an emergency, call 999.