If it's not an emergency, please stay away from A&E. Get the right care for you

Help communicating with us

If you don't speak English as your first language, we'll use an interpreter. They'll help us understand each other during your appointment or stay.

  • if you have a spoken language, we'll use a telephone interpreting service
  • if you use sign language, an interpreter will be be present at your appointment

Booking your interpreter

Usually, the person who has referred you to us will tell us about your communications needs. 

If you’re not sure if an interpreter has been booked for you, give us a call. Or, you can ask someone to call on your behalf. The number is on your appointment letter.

Tell us if you'd like to cancel or change your appointment date

Tell us online if you'd like to cancel your appointment. If you can't make your date without telling us, you may be referred back to your GP or family doctor.

Remember to tell us if you needed an interpreter so we can cancel the booking, too.

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