Visiting a friend or relative

Visits are arranged in advance with the ward, and only where it is safe for you, our patients, and staff. You can call the ward to book a visit.

You will not be allowed on the ward without an appointment.

Visiting in person

You can visit in person if you:

  • are the next of kin (or nominated person) of patient who is at the end of their life (we will call you to arrange a visit if we think your friend or relative’s condition is deteriorating)
  • are a parent of a child in hospital
  • are a birthing partner for a mum in labour
  • are a carer for a patient with a disability or dementia
  • have a pre-booked appointment

If you’re visiting someone who is staying in an intensive care area, or who is at the end of their life, you may find your visit very emotional. We’ll do our best to help you through your visit.

Help us keep everyone safe

To keep our patients and staff safe, you must:

  • wear appropriate PPE during your time on the ward, which may include gloves, apron or gown, and face mask
  • wear a face covering from when you first enter the hospital to when you leave
  • take the shortest route to the ward: we’ll tell you the best way to get to there when we arrange the visit

We will not let you onto our wards if:

  • you do not have an arranged visiting time
  • you’re showing symptoms or signs of COVID-19
  • or have underlying health conditions that increase your vulnerability to infection.

Other ways to keep in touch

If you both have access to the ways you’d usually use to keep in touch, like a phone or tablet, keep going. It’s always nice to see a friendly face.

We can also arrange for your friend or relative to call you – all they need to do is ask a member of the ward team.

Otherwise, here are some ways we can keep you chatting:

Arrange a virtual visit

Call the ward your friend or relative is staying on to arrange your virtual visit. You can use any computer or device with a microphone and webcam.

Once you’ve booked a date and time, you’ll receive two text messages:

  1. A reminder of when your virtual visit will start
  2. A link to start your visit just before the scheduled start time

When you’re ready, click the link and we'll connect you to your friend or relative for a chat. You can even share the link with other people so they can join the virtual visit.

Unfortunately we’re limiting the time you can spend on call so we can make sure all our patients can have contact with the people they love.

If your friend or relative is staying with us at, Ealing, Northwick Park or St. Mark's Hospitals you can use Healthy Vibes to pass on messages too.

Send letters to your loved ones

If you can’t stay in touch with personal phone calls and texts, letters to your loved ones can help. You can write to your people in hospital, or fill in our online form.

We’ll personally deliver your message, and if you provide an email address we can send you a response within a couple of days.

Send messages online

Fill in our form and upload an image or short video (no larger than 10mb).

Send a letter to your loved one

Send messages by post

If you can, please use our online form. If you prefer to use snail mail, you’ll need three things: two envelopes and your message:

  1. Insert your message into an envelope addressed to your loved one with their name, date of birth, and the ward they’re staying (you can write your email address to this envelope for a reply)
  2. Insert this envelope into another envelope addressed to Letters to your loved one with the right hospital address (addresses below)

Do not write any identifiable information on the top envelope, or send money or other valuables. We cannot be held responsible for lost, delayed, or damaged post.

Letters to your loved one
Central Middlesex Hospital
Acton Lane
Park Royal
NW10 7NS

Letters to your loved one
Ealing Hospital
Uxbridge Road

Letters to your loved one
Northwick Park and St. Mark's Hospitals
Watford Road

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