Appointment letters and clinic outcome letters

We use an online letter service called DrDoctor to send your letters by text or email.

DrDoctor is the same system we use for video appointments. And soon, you will be able to view your letters in the NHS app too.

We will send two types of letters:

• appointment letters, inviting you to see us in hospital, online, or by phone
• clinic outcome letters, which we send to you and your GP after your appointment.

You will get your letter through:

• a notification in the NHS app
• text message from 07860 039 092
• email from no-reply@drdoctor.co.uk.

The link to your letter will start with DrDoctor.ThirdParty.nhs.uk.

Read your letters from almost any computer, smart phone, or tablet:

• visit the link in your email or text message and follow the instructions
• open the NHS app to view your letter directly.

We may ask you for a security code sent to your mobile phone.

Or read your letters with:

• DrDoctor
• Care information exchange.

Save your letters for the future

When you have read your letter, you can save it to your computer or phone. You can also add your appointment to your online calendar.

Visit DrDoctor’s help page if something isn't working for you.

We will send your letters by post if you do not open them online within:

• appointment letters: four days
• clinic outcome letters: seven days.

We will also send paper letters if you have told us you want to receive them by post.

To get your appointment letters by post:

• visit the settings page in DrDoctor or NHS app
• call us on 020 8235 4200
• or use the contact details in our message to you.

Visit DrDoctor's privacy statement for information about:

• how DrDoctor uses and stores your data
• where DrDoctor stores your data
• how the DrDoctor website uses cookies.