Patient Advice and Liaison service (PALS)

When you need advice about our services, or don’t know where to turn if you have concerns about your care, we’re here to help.

We can put you in contact with our staff to make sure your concerns are quickly resolved.

Your feedback may be shared anonymously with our teams. We will always ask permission before we use your personal information, or information that is identifiable to you.

If you're raising a concern on behalf of someone else, remember to include their details.

You can:

• drop by our offices
• call us or 
• Send an email.

We’re open Monday to Friday (except bank holidays) from 9.30am to 4.30pm.

Central Middlesex and St. Mark's Hospitals

• Call us on 020 8967 5653
• Unfortunately we don't have a PALS office at the hospitals

Ealing Hospital

• Call us on 020 8967 5653
• If you’d like to speak to someone, our PALS office is on the ground level, near the lifts.

Northwick Park Hospital

• Call us on 020 8869 5118
• If you’d like to speak to someone, our PALS office is close to the main entrance of Northwick Park Hospital.

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If we can't put it right, we can refer you to our complaints team.