Tell us about your care

We really want to hear your views about your care. Good, bad, or in between, your experience helps us improve the way we care for our community. Remember, anything you tell us will not affect your ongoing care.

We've worked with some of our patients with learning disabilities to make this information available in easy read.

Tell us if we got it right

We love hearing when we’ve made a difference. Compliments put a spring in our step and help us do more of the things that make you happy.

Not sure where to turn?

If you think something isn’t quite right, tell us at the earliest opportunity. We find we can fix most concerns quickly if we’re told.

  1. The first step is to talk to the person in charge of your area or ward. Ask at the reception desk or nursing station.

  2. If the person in charge can’t help, or if you’d like to talk to someone away from the ward or department, talk to our Patient Advice and Liaison Service.

Talk to our Patient Advice and Liaison Service

Tell us if we got it wrong

It’s equally important you tell us if you think something has gone wrong. That way, we can make sure we put it right as soon as possible. We can learn a lot from your views, so your feedback can help us reduce the risk of the same thing happening again.

Talk to our complaints team

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Our emergency departments are currently very busy

If you have an urgent but non-life threatening illness or injury, or you're unsure about where to get help, visit 111.nhs.uk.

999 and our A&Es are for serious, life threatening emergencies.