How to tell us about your care

We want to hear your views about your care. Please tell us if:

  • you are happy with your care
  • you don’t like something about your care
  • something goes wrong with your care

Tell us if you are happy with your care

We like to hear when we’ve done a good job. It makes us really happy!

Tell us if you don’t like something about your care

If you don’t like something about your care, you can raise a concern. That way, we can fix what you’re worried about.

You can speak to:

How to tell us if you have any concerns about your care or treatment

This video by NHS England will show you to how to:

  • raise a concern (when you don’t like something about your care)
  • make a complaint (when something goes wrong)

If we can't fix your concern, you can make a complaint.

Tell us if something went wrong

If you’d like to complain about our services, speak to us.

Your carer, support worker, or family can help you if you’d like.

We need to know:

  • Your name
  • Your contact information
  • Your NHS or hospital number

In a list, tell us:

  • what happened
  • when it happened
  • how that made you feel

You can email your complaint

Or call 020 8869 2026

Help to be heard

If you need help making a complaint, you can contact an advocacy organisation who can help you to be heard.