How to tell us about your care
We want to hear your views about your care. Please tell us if:
- you are happy with your care
- you don’t like something about your care
- something goes wrong with your care
Tell us if you don’t like something about your care
If you don’t like something about your care, you can raise a concern. That way, we can fix what you’re worried about.
You can speak to:
- your doctor, nurse, or other member of staff
- to the person in charge of the ward or service that is looking after you
- Chloe, our learning disabilities and autism spectrum disorders nurse
- our Patient Advice and Liaison service
How to tell us if you have any concerns about your care or treatment
This video by NHS England will show you to how to:
- raise a concern (when you don’t like something about your care)
- make a complaint (when something goes wrong)
If we can't fix your concern, you can make a complaint.
Tell us if something went wrong
If you’d like to complain about our services, speak to us.
Your carer, support worker, or family can help you if you’d like.
We need to know:
- Your name
- Your contact information
- Your NHS or hospital number
In a list, tell us:
- what happened
- when it happened
- how that made you feel
Or call 020 8869 2026