Your outpatient appointment

We've made some temporary changes to outpatient appointments.

We will let you know if there are any changes to your appointment by text, call, or letter.

We may:

  • offer you a video appointment or telephone appointment
  • cancel or rearrange your appointment if it is safe to do so.

If your appointment goes ahead by phone, the number may appear as a private or unknown caller - please pick up.

If you do not hear from us, you should attend your appointment as usual, remembering to follow our new rules for coming to hosital, below.

Before your appointment

Do not leave for your appointment if you have any of the following symptoms:

  • a high temperature (37.8 degrees or higher)
  • a new continuous cough
  • loss of smell (sometimes called anosmia).


  1. follow the national COVID-19 guidance
  2. call us using the number on your appointment letter so we can talk about your care.

Travelling to your appointment

Please attend your appointment alone if possible. If you cannot come alone, please speak to someone involved with your care to tell them that you will bring someone with you.

Try to avoid using public transport. Instead, you could:

  • Drive yourself if you can.
  • Ask a family member to drive you if you cannot drive yourself. If possible, they should wait in the car for you and should not come into the hospital.
  • Request patient transport (if this is your first appointment, you need to arrange patient transport with whoever referred you, like you GP).
  • Use a taxi if you have to. If you are coming by taxi, you should wear disposable gloves and a face covering. Dispose of the gloves once you arrive.

If you are driving, please follow the instructions in your appointment letter about where to park.

Wear a face covering to protect other patients, visitors, and our staff

Please wear a face covering when you come to the hospital. Your face covering must cover your mouth and nose. Only take off your face covering if your clinician asks you to.

You can buy face coverings from various places online, or you can make one at home by following the government’s instructions.

Remember, face coverings are just one way to protect ourselves, our friends and family, other patients, and staff. They only work if everyone uses them.

When you arrive

Your appointment letter will tell you which hospital entrance you should use. These entrances will be clearly signposted on your arrival.

Please only use this entrance: this helps us to keep you as safe as possible during your visit.

Checking your symptoms before your appointment

When you enter the hospital, we will take your temperature and ask you several questions. This is known as screening, and it helps us check whether you have symptoms that could suggest you may have COVID-19.

If you have any symptoms, we are likely to ask you to return home, and we will reschedule your appointment.

If your care can’t be rescheduled for clinical reasons, we will discuss what will happen next with you at that point.

If you don’t have any symptoms, you can go for your appointment as normal.

Please help us keep everyone safe by respecting the social distancing guidance we have put in place in our waiting areas and clinics.

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Our emergency departments are currently very busy

If you have an urgent but non-life threatening illness or injury, or you're unsure about where to get help, visit

999 and our A&Es are for serious, life threatening emergencies.