Quality account 2019/20

About the quality account

Our quality account details how we did against our quality and safety targets in the previous year, and looking ahead, outlines our priorities for the coming year.

Quality account introduction

The impact of the pandemic on the NHS will be long lasting and will require a fundamental shift in how we provide care. This includes the way in which our leaders support our people and teams, and the cultural framework in which we all work.

Our recently published Way Forward Delivery Programme sets out our clear objectives during the next 18 months, and we have also updated our goals and objectives to reflect what we want to achieve.

We are committed to providing safe, high quality care to our communities. As we look to the future our focus will be on delivering quality improvement and a patient centred transformation of services.

Quality priorities for 2020/21

Three quality priorities have been identified for 2020/21:

  • Improving and sustaining the safety of our patients and staff with enhanced focus on infection prevention and control
  • Improving staff wellbeing through a program of focused support
  • Improving staff experience for members of our BAME community with positive action initiatives focused on professional development, career progression and learning from experience.

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