Duty of candour

If an incident has occurred during your care which has resulted in you experiencing a certain level of harm, we have to keep you informed about our investigation of your care. This is known as our Duty of Candour.

Once we know that an incident has happened, we will get in touch with you to explain what we know.

We will ask to meet with you face to face wherever possible, but if this isn’t possible for any reason, we will speak to you on the phone. At this meeting, we will explain:

  • what we know so far about the incident
  • the outcome of an investigation, if we have already been able to complete one (although usually it will take us longer to complete an investigation).

After the meeting, we will send you a letter containing details of what we discussed at our meeting.

After we have met, we will keep you up to date with the investigation.

Once is the investigation is complete, we invite you to a meeting where you’ll receive a copy of the report, and you’ll have the opportunity to ask questions about it.

If you don’t want to meet with us, we will send you a copy of the investigation report for you to look at.

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