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Picture of a pharmacist hold a medicine bag standing in front of a sign to the pharmacy drive through

Drive-through pharmacy puts patients in the fast lane

A drive-through pharmacy introduced at Northwick Park Hospital in response to the COVID-19 outbreak is proving popular with patients.

The pharmacy, which is open Monday to Friday from 9.30am to 5.30 pm, is located near to the main entrance enabling patients to collect their ‘hospital only’ prescriptions quickly and safely without the need to go into hospital.

Naina Patel, Lead Pharmacist, at Northwick Park Hospital says: “The challenge presented by COVID-19 was twofold.  Firstly, we needed to find a safe way for patients to collect their prescriptions from the hospital pharmacy.

“Secondly, we had to offer a pharmacy service to those hospital outpatient clinics that had switched to running virtual appointments.

“We are currently seeing up to 70 patients a day and have found that that they really value the service. Patients receive a text or phone call advising that their prescription is ready for collection. Our drive-through design means that patients do not need to find a hospital parking space or even get out of the car.

“The service is staffed by the pharmacy team including a pharmacist who is able to discuss the medication with the patient and answer and questions where necessary. It can also be used safely by patients coming to hospital on foot.

“For patients who need to shield at home prescriptions are delivered to their door by hospital staff. A pharmacist will then contact the patient the following day to provide advice where required.”

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