Patients have their say about hospital services
Patients staying in hospital have had their say about the care they received in a national survey.
Nearly 400 patients took part across the trust’s three hospital sites, an increase of five percent compared with the previous survey.
top five scores were being given enough information about care and treat on ‘virtual’ wards; staff involving carers and family in discussions about leaving hospital; assistance in eating; adequate staffing levels on the wards; and information about how to take medication when being discharged.
The most improved five scores were getting help from staff during mealtimes; access to food outside mealtimes; getting enough help from health and social care professionals after being discharged; getting help when cleaning and washing; and staff not contradicting one another about care and treatment.
Overall, 80% patients rated their care as 7/10 or above.
The Care Quality Commission survey facilitated by Picker was more critical about several issues including the need for better understanding of the cultural needs of patients; additional equipment needed at home after being discharged; doctors including patients in conversations; and staff explaining ward changes.
The survey reflects attitudes in 2024 but has been released as the Government has issued a national league table of how hospital trusts are performing with LNWH ranking in 24th position.
Pippa Nightingale, CEO of LNWH Trust, said: “We're pleased to have achieved a category rating of two in the first rankings released under the new national oversight framework.
"We are one of only three trusts across the country without foundation or specialist status to have done so.
“It shows how hard our staff have been working to improve patient safety and experience as well as their commitment to delivering our on our savings plan.
“As always, we know that there is much more we can do through what is likely to be a challenging winter across the NHS, and we will continue to focus carefully on performance over the coming months.
“The inpatient survey also provides an honest and non-biased opinion from a patient perspective. I was glad to see their confidence in clinical staff remains strong and that patients recognise they are compassionate, kind and respectful.”