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CQC find “renewed energy and enthusiasm”

London North West University Healthcare has shown “renewed energy and enthusiasm” in its most recent quality inspection, says England’s Chief Inspector of Hospitals.

While the Trust continues to be rated Requires Improvement overall following a Care Quality Commission (CQC) visit in July this year, inspectors found evidence of improvement across a wide range of services.

LNWH’s two A&E departments at Ealing and Northwick Park Hospitals performed particularly well, receiving ‘Good’ ratings in for providing safe, caring and well led care.

The report identified outstanding practice in the Trust’s Emergency Department team, including support for parents whose children have a fever or suspected infection and closer working with the local mental health trust.

Inspectors have also improved the Trust’s ratings for its surgical and maternity services, citing a positive safety culture in surgery and the compassion and kindness of staff in maternity.

The Trust is already working on making improvements at Central Middlesex Hospital, including improving the way elderly patients with complex needs leave hospital, and strengthening its processes for children’s outpatient services.

Overall, the CQC found that there had been a “notable improvement” to the Trust’s culture across its sites, leading to more cohesive working and improvements to operational performance.

In the report, the Trust received:

  • no enforcement notices, compared with five in 2018
  • two regulatory notices, compared with six in 2018
  • no ‘must do’ actions, compared to 39 in 2018.

Chief Executive Dame Jacqueline said, “We are delighted that the CQC have recognised the improvements that our staff have worked so hard to make.”

“Over the last year, we have worked to embed a true culture of improvement across every one of our services, empowering our teams to make positive changes for patients. This cultural change is already having an effect on our care and on the motivation of our staff, which is reflected in the report.

“We know that there is still much for us to do, but this report clearly shows that we are going in the right direction, and are making a real difference to our patients and service users.

“We look forward to working with our teams on the next step of our improvement journey.”

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