Your stay in hospital

Some temporary changes to planned procedures and surgery in response to coronavirus

In response to the COVID-19 (coronavirus) outbreak and in line with national guidance, we have suspended all non-urgent planned operations.

This is so we have as many beds available as possible for patients with severe breathing problems when the number of infections peaks. It also allows us to train our staff to work in different teams.

We are currently working with our local partners to identify ways to deliver urgent and cancer surgery. We know many people waiting for surgery will be disappointed or worried, and we will be contacting everyone affected as soon as possible. 

If you do not hear from us, please call the number on your appointment letter. Please do not come to the hospital.

Tell us if you’d like to cancel or change your appointment

If you know you can’t make your scheduled date, please tell us as soon as possible. We can offer the date and time to someone else.

You can let us know by calling the number on your confirmation letter.

What to bring with you

To make your stay a little more comfortable, here's a list of things you should pack for your stay.

You’ll have a small bedside cabinet to keep your things in, but remember to leave your valuables at home.

  • admission letter
  • medication you’re currently taking
  • washing and hygiene supplies:
    • soap, shampoo, toothpaste and toothbrush
    • feminine hygiene products
    • towel and flannel
    • electric shaver
  • things to wear:
    • dressing gown, nightclothes, and slippers
    • comfortable day clothes (you’ll feel better if you get up and dressed every day if you’re able!)
  • things to keep you occupied like books, crossword puzzles, or knitting
  • walking aids
  • a small amount of money for papers, snacks, and drinks

Mobile phones

Your mobile phone is your link to your family, friends and loved ones. You can use your phone while on the ward, but don’t use your phone in a way that could disturb other patients and visitors.


In an emergency we can store money and jewellery until you make arrangements to send them home. If you choose to keep your valuables with you, you’ll be asked to sign a disclaimer.

We cannot accept responsibility for lost, stolen, or damaged valuables during your stay.

Double check where you’re going

Check your booking letter – we run clinics in lots of locations with different specialities, so your appointment might not be at your local hospital.

Details of time, date, and location, are in the letter.

If you get lost when you arrive, you can ask at main reception or stop a member of staff in the corridor. We’re really easy to spot – we all wear identity badges.

Finding us

Infection prevention and control

Help us protect our vulnerable patients from nasty bugs. Viruses and infections can make someone who is already in a vulnerable condition worse.

You can help stop the spread of illnesses:

  • use the hand sanitising gel before you enter our wards and departments, and when you leave
  • wash your hands with soap and water:
    • if they are dirty
    • before you eat
    • when you’ve been to the toilet

If you're coming with someone who has these sypmtoms, please ask them to stay home:

  • diarrhoea or sickness or in the last 48 hours
  • flu-like symptoms, such as a temperature, runny nose, and a cough

We are smoke free

We don’t allow people to smoke anywhere in our grounds so we can protect our vulnerable patients from the effects of second hand smoke.

You can get help to quit with:

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