Your outpatient appointment

Some temporary changes to outpatient appointments in response to coronavirus

You will be contacted by the trust by text, phone or letter if there are any changes to your appointment. Changes could include having your appointment by phone or video call or, if your clinical team feels it is safe to do so, having it rearranged or cancelled.

If your appointment goes ahead by phone, please note the number may appear as a private or unknown caller. Please do pick up.

If you do not hear from us, visit the hospital as planned for your appointment unless you have flu or cold-like symptoms.  If you have flu or cold-like symptoms please call the phone number on your appointment letter to reschedule your appointment.

Tell us if you’d like to cancel or change your appointment

If you know you can’t make it, please tell us at least seven days before your appointment. We can offer the date and time to someone else.

Cancel or change your appointment

Double check where you’re going

Check your booking letter – we run clinics in lots of locations with different specialities, so your appointment might not be at your local hospital.

Details of time, date, and location, are in the letter.

If you get lost when you arrive, you can ask at main reception or stop a member of staff in the corridor. We’re really easy to spot – we all wear identity badges.

Finding us

What to bring with you

Infection prevention and control

Help us protect our vulnerable patients from nasty bugs. Viruses and infections can make someone who is already in a vulnerable condition worse.

You can help stop the spread of illnesses:

  • use the hand sanitising gel before you enter our wards and departments, and when you leave
  • wash your hands with soap and water:
    • if they are dirty
    • before you eat
    • when you’ve been to the toilet

If you're coming with someone who has these sypmtoms, please ask them to stay home:

  • diarrhoea or sickness or in the last 48 hours
  • flu-like symptoms, such as a temperature, runny nose, and a cough

We are smoke free

We don’t allow people to smoke anywhere in our grounds so we can protect our vulnerable patients from the effects of second hand smoke.

You can get help to quit with:

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