Musculoskeletal specialist and physiotherapy service

The MSK and physiotherapy service provides assessment and treatment for adults with problems with their muscles, ligaments, tendons, joints, discs or nerves.

We have a highly skilled team of staff to make sure that you get the most appropriate care within a local community setting. 

We aim to improve your strength, mobility and independence, giving you the power to understand and better manage your condition. As well as treating a specific injury or illness, we will also assess and identify ways to help improve your general well being and quality of life.

The service provides 

  • Specialist MSK assessment

  • Onward Referral to secondary care

  • Radiological and pathological investigations

  • Peripheral joint injections, caudal epidurals and acupuncture

  • Physiotherapy, exercise therapy and manual therapy

  • Exercise classes, including spinal rehabilitation, lower limb, shoulder and back to fitness classes

Locations of service

Service delivery times

  • 8am to 5pm - Monday to Friday (later appointments are available at some sites).  
Back care video image
Back care exercises
Hip care video image
Hip care exercises
Knee care video image
Knee care exercises
Neck care video image
Neck care exercises
Shoulder care video image
Shoulder care exercises
Shoulder rotator cuff care video image
Shoulder rotator cuff exercises

Exercises for common ailments 

Here are some exercises you can try at home, without seeing your GP or booking a hospital appointment:

GP guided self-referral frequently asked questions

Can a patient self-refer for an urgent appointment?  

No, patients can only self-refer for routine appointments after consultation and agreement with their GP. If the patient meets the criteria for urgent referral, the practice must refer the patient via the usual Physiotherapy referral form which must be emailed to lnwh-tr.cbs@nhs.net

What is the read code to be added into the notes of the GP consultation? 

The Central Booking Team will be looking for the coded XaXBF in the patient record.

We are not a SystmOne practice – can our patients self-refer? 

The self-referral process currently requires that we can access the electronic patient record to see the consultation date and that the read code has been entered. Patients of practices that currently use clinical systems other than SystmOne therefore cannot self-refer. 

However, TPP are working on a solution that will allow EMIS to be viewed via SystmOne, which we hope will overcome this problem in the future.

What if my patient does not consent to share their electronic record with you? 

The patient cannot self-refer. The practice will need to send a Physiotherapy referral form in the usual way via email to lnwh-tr.cbs@nhs.net.

Will self-referral patients be seen more quickly than when a referral is sent via email?  

No, all routine physiotherapy patients are seen in waiting list order. 

More information

  • neighbourlycare.org.uk - offer classes aimed at older less mobile patients.  Classes include - health walks, yoga, chair exercises, Indian folk dance, keep fit and art and drawing.

  • Falls/strength and balance 10 weeks programme - organised by neighbourly care.  Please contact Nurita Bangar, Neighbourly Care Health Services Officer on 020 8571 1929 or email nurita.bangar@neighbourlycare.org.uk 

  • Open Air Green Hub Group (Horsenden Farm) - grow your own veg or just enjoy the fresh air.  Contact Ali or Julie on
    020 8571 1929 

Contacting the service

Central appointment booking team can be contacted on 

020 3893 8533

MSK admin team for general enquiries not related to appointments can be contacted on

020 8232 3393