Our Quality Improvement Plan 2019-2021
Our Quality Improvement Plan describes our journey to outstanding care. It draws on a wide range of evidence, advice and feedback about:
- the quality of our care
- the experiences of patients we treat
- views of our staff who provide that care.
We work closely with our partners in the NHS family, and share good practice and ideas with them.
Learning from our partners helps us to improve the quality and safety of our care. In developing this plan, we have particularly learnt from:
- our regulators including the Care Quality Commission (CQC) and NHS England / Improvement
- local clinical commissioners and other partners with deep knowledge of local health needs.
Our plan explains what we have done to improve care since last year’s CQC inspection, but our focus is firmly on the future. We identify the main areas where we need to make changes, as well as what we want to achieve and how we will make this happen.