Your care and treatment
You will usually be cared for in a ward specialising in the care and treatment of the particular condition or illness you have.
We are committed to providing privacy and dignity for all patients. We aim, wherever possible, to treat patients in same-sex accommodation.
The doctor or nurse caring for you will be happy to answer any questions about your condition or treatment. There are also information leaflets available in the wards and clinics. We want to make sure that you fully understand your condition and the treatment options available to you.
Before you receive any treatment, the doctor or nurse will explain what he or she is recommending and will answer any questions you might have. No treatment is carried out without your consent unless it is an emergency and you are unconscious. See our pages on consent and confidentiality for more information.
All patients have the right to have a chaperone present during intimate examinations or procedures. Please let the nurse or doctor caring for you know if you would like a chaperone with you during any examinations or procedures so that the necessary arrangements can be made.
Meals are served at around the following times:
- Breakfast: 8am - 9am
- Lunch: 12pm - 1.30pm
- Supper: 6pm - 7pm.
Hot drinks are served with or after meals, and at regular times during the day. If you miss a meal ‘around the clock’ snacks and drinks are available. Please ask your nurse. There is a full choice of menu, including vegetarian and special diets. Please let the staff know if you have any special dietary needs.
Protected meal times
A protected meal time policy is in operation on wards at the Trust. This means that clinical interventions, such as ward rounds and therapy should not take place during meal times. This is useful because it ensures that patients can eat their meals free from interruption, and that ward staff can concentrate on helping patients with eating, drinking and meeting their nutritional needs as necessary.
There are also canteens and restaurants in our hospitals which patients and visitors are welcome to use.