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Patient experience

Nurse and patient

We believe that including patients and looking at things from their point of view can help us improve the services we provide. We also love hearing your views and we want to use your feedback to help us make things better.

Our Trust values are centred on putting patients at the HEART of everything we do. We cannot do that without you. We want to involve patients, families and local residents in looking at and developing our services.  One of our key objectives is improving patient experience, satisfaction and engagement.

Please let us know if you want to get involved. You can talk to us at a time that suits you:

This will give you the opportunity to comment on our services and your experience with us and help shape future developments.

You can also get involved by:

  • attending our events 
  • becoming a patient representative on a committee
  • becoming a volunteer 

Tell us how we are doing

Friends and Family Test

A quick and easy way to comment on your experience is to respond to Friends and Family Test (FFT). This is an important national tool providing people who use the NHS services with an opportunity to give feedback.  

We use the feedback to help us improve and make changes to our services and the care we provide.  The test also provides our commissioners with an up-to-date and comparable measure to benchmark us against other trusts.

Patients can complete the Friends and Family Test by using our paper survey forms in our inpatient wards, A&E, Maternity, Outpatients, Paediatrics and Community services or visit I want great care The survey allows us to continually gather patient feedback and see the results so that we can take swift action to improve our services in direct response to what our patients are telling us.

To see the national data for the Friends and Family Test, see NHS England statistics

Care Opinion

You can also leave your feedback on Care Opinion.  We read and respond to every post.