Outpatient clinic appointments

You will have received an outpatient appointment letter because your GP has recommended you see a specialist at one of our hospitals.  This means you will visit an outpatient clinic for a few hours and then return home again so you will not stay in the hospital overnight.

Getting to your appointment

General information about how to get to your appointment, including parking information and site maps can be found on the locations of our services pages.

If you have to travel by car please allow extra time, as car parking can be very difficult at peak times.

For more information on the specialist service you have been referred to, please visit the Service A-Z pages 

Your appointment

  • When you arrive for your appointment, you will need to check in.  You can do this at one of the self-check-in kiosks, which are situated in the waiting areas of our clinics.  You can use the kiosks to check that we still hold the right details for you, and to tell to us if any of these are out of date or incorrect.  Alternatively, if you need to speak to one of our receptionists, please use the nearest reception desk.  It is important that you do register otherwise the doctor will not know you are waiting and you will not be called for your appointment.

  • Patients are seen in order of appointment time rather than order of arrival to the clinic. Please bring your appointment letter with you on the day of your appointment. Please do not arrive more than 10 minutes before your appointment. 

  • There will be a number of different specialities running their clinics in the department at the same time. You may notice that some patients who have arrived after you may be seen before you.  This may be because they are seeing a different doctor or that their appointment time is before yours.

  • If any of your personal details have changed or are wrong, please tell the receptionist. It would also be helpful if you could provide a day and evening telephone number, in case we need to see you at short notice.

  • At times you may experience some delays due to unforeseen circumstances and we will do all we can to keep you informed. Please allow yourself extra time for your appointment as we may have to carry out some tests. We suggest you bring a book or a magazine to read while you wait.

  • Each clinic has its own routine, and its own team of medical, nursing, therapist and administration staff. If you have any queries or need advice regarding your treatment, the clinic staff will be happy to advise you.

  • Every patient is put under the care of a consultant but you could be seen by any doctor within his/her team. They will discuss your medical condition and treatment with you in the same way as the consultant would.

  • Your doctor will tell you if you need a further appointment. Further appointments are normally made for the same day of the week as your first appointment. Please remember to book your appointment with our reception staff before you leave. Please keep your appointment card and bring it with you when you attend the clinic.

Your information

  • When you first visit hospital, you will be given a medical record number and a file will be kept of your visits to the hospital, any correspondence, tests etc. This will be available to the doctor on each visit.

  • Any information concerning your health is strictly confidential.  All staff who have contact with your medical records are obliged to maintain confidentiality at all times.

  • To help you identify everybody, hospital staff have ID badges giving their name and occupation with their photograph. Please see our page about  consent and confidentiality for more information.

Interpreting service

  • Your GP should tell us if you need an interpreter. If you do not think an interpreter has been booked, please call the relevant Outpatients appointment line who can help you to arrange an interpreter.