Patient advice and liaison service (PALS)


Patient advice and liaison service (PALS) 

Our Patient Advice and Liaison Service (PALS) is a confidential service for people who would like information or help or who would like to comment about any aspect of the services provided by our hospitals.

We can help you to sort out any issues or problems you may have by speaking on your behalf to anyone involved in your care, or the care of your relative or friend.

PALS will not speak to anyone about your concerns unless they have your permission to do so.

PALS will:

  • Act as a listener to help resolve issues that are concerning you

  • Provide advice and information to help you access other NHS and Local services

  • Provide advice on how to make a formal complaint.

Who can use PALS?

Anyone involved in our hospitals in any way:

  • Patients

  • Carers

  • Relatives / visitors

  • NHS Staff

  • Community organisations.

Contact PALS

Or call:

  • Northwick Park and St Mark’s Hospitals, Central Middlesex Hospital  on 020 8869 5118
  • Ealing Hospital and community services on freephone 0800 0641120 or 020 8967 5221 between 9.30am and 4pm

Or ask any member of staff to assist you in contacting PALS.