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Patient advice and liaison service (PALS)

When you need advice about our services, or don’t know where to turn if you have concerns about your care, we’re here to help.

We can put you in contact with our staff to make sure your concerns are quickly resolved. And if we can’t put it right, we can refer you to our complaints team.

Your feedback may be shared anonymously with our teams. We will always ask permission before we use your personal information, or information that is identifiable to you.

Talk to us

You can drop by our offices, give us a call or send us an email. We’re open from 9.30am to 4.30pm.

Central Middlesex, Northwick Park, and St. Mark’s Hospitals

  • Call us on 020 8869 5118
  • If you’d like to speak to someone, drop into our PALS office, close to the main entrance of Northwick Park Hospital.

Ealing Hospital and community services

  • Call us on 020 8967 5653
  • If you’d like to speak to someone, drop into our PALS office, on the ground level, near the lifts.

Information Leaflets

Patient Advice and Liaison Service (PALS)

 

Making a formal complaint (English)