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Compliments, comments and complaints

We really want to hear your views about your care. Good, bad, or in between, your experience helps us improve the way we care for our community. Remember, anything you tell us will not affect your ongoing care.

Tell us when we’ve got it right

We love hearing when we’ve made a difference. Compliments put a spring in our step and help us do more of the things that make you happy.

You can:

Tell us if you have any concerns

If you think something isn’t quite right, tell us at the earliest opportunity. We can fix most concerns fairly quickly if we’re told.

  1. The first step is to talk to the person in charge of your area or ward. Ask at the reception desk or nursing station.
  2. If the person in charge can’t help, or if you’d like to talk to someone away from the ward or clinic, you can talk to our Patient Advice and Liaison Service (PALS).

Tell us if we’ve got it wrong

It’s equally important you tell us if you think something has gone wrong. That way, we can make sure we put it right as soon as possible. We can learn a lot from your views, so your feedback can help us reduce the risk of the same thing happening again.

Tell us if we've got it wrong


Contacts us

LNWH-tr.PALS@nhs.net         

For Northwick Park, St Mark’s, or
Central Middlesex Hospital

020 8869 5118  

For Ealing Hospital and Community services 

020 8967 5653


We're open from 9.30am to 4.30pm Monday to Friday. 


Information Leaflets

Patient Advice and Liaison Service (PALS)

Making a formal complaint 


 

Useful links

Care Opinion

NHS Choices 

How to access your medical records

Your feedback is important


If you have recently used one of our emergency departments, stayed overnight on a ward, or used our maternity services, please let us know your thoughts.

Would you recommend us to friends and family if they needed to go to hospital?

Friends and family test