How we're keeping your visit safe

We want to reassure you that coming into hospitals is safe, so you can get the help you need.

We’ve done a lot of planning and organisation around creating a safe environment for you when coming in for appointments or surgery. This includes:

Adapting a thorough cleaning regime in all public and clinic areas

We've installed temperature checking machines to check the temperature of all visitors and staff before they enter our premises.

All visitors and staff must sanitise their hands and wear a face covering before entering. 

We have numerous hand sanitising zones throughout our hospitals and consultation rooms are cleaned after each patient leaves. 

Our cleaners frequently wipe down surfaces and objects in public areas that come in contact with people.

Offer video consultations where appropriate

Joy Odita, lead nurse for stoma and internal pouch team explains how this new way of consultating with you is safe. It helps you get the information you need without attending our hospitals. 

Safe care for our inpatients

If you're coming into hospital for treatment or surgery we have separate designated green areas, with special entry and exit points. We will ask you to self-isolate for two weeks before your surgery and to complete an online questionnaire. We have adapted pre-assessment checks to virtual video or telephone consultations and ask your GP to carry out any necessary blood tests. So when you come into hospital for your surgery you have a safe corridor to theatre without contact with the rest of the hospital.

Our staff wear appropriate face coverings and hand gloves when they see you and the clinic areas and surfaces are cleaned after each patient. 

In the video below Tracey Tyrrell, inflammatory bowel disease advanced nurse practitioner also explains the changes we have made to keep our colorectal patients who are on immunosuppressant and biologics safe. We do this by having strict infection control measures such as social distancing, face coverings, temperature checks and regular hand sanitising.

Raising concerns

If you have symptoms that are concerning you, it is important to speak to your GP. For other medical advice and support contact NHS 111

For concerns about attending your appointment or planned surgery please contact the service. 

For general concerns or feedback please contact our PALS team. Your feedback matters and will help us improve our services for everyone. 

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