Privacy Policy

This privacy statement discloses the privacy practices for www.lNWH.NHS.UK, the website of London North West Health Care NHS Trust. It applies solely to this website; links within this site to other websites are not covered by this privacy statement. For more information about Data Protection and Freedom of Information visit the Information Commissioner's Office website.

Information collection and use

The NHS is committed to the privacy of individuals using this website. This website does not automatically collect or store any personal information about those using the site, or use cookies to track and log information about users. We do log the user's IP address and information such as pages visited, the duration of the visit and the type of browser used. This is recognised by the web server and is only used for system administration and to provide statistics which are used to evaluate use of the site; none of this information is linked to individuals.

Information you submit to us

You may be asked for personal information if you want to take advantage of specific services such as a contact form, request form, subscription to a newsletter etc. In each case we will only use the personal information you provide to deliver the services you have told us you wish to take part in. The information you submit will be treated in the strictest confidence. However, we cannot guarantee the security of the global internet/email systems. This means that it is possible (although unlikely) that your enquiry/message and our response may be read by someone other than yourself or ourselves. If you are concerned about this possible loss of privacy please contact us by alternative means such as post or telephone.

Summary of terms


Cookies are a technology which can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

IP (Internet Protocol) and IP addresses

All networks connected to the internet communicate using IP, which is a technical standard which allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one computer to another and that the messages are understood. If you are connected to the Internet you have an IP address, which for example may look something like 198.765.98.9.