Friends and Family Test

Friends and Family Test

The test asks patients, before they leave hospital, if they would recommend our services to friends and family if they needed similar care or treatment. Patients can select from a range of responses - 

  • Extremely likely

  • Likely

  • Neither likely nor unlikely

  • Unlikely

  • Extremely unlikely

  • Don’t know

The test is followed-up by simple supplementary questions which helps us to identify both good and bad performance.

How do we ask the Friends and Family Test questions? 

Patients can complete the Friends and Family Test by using our paper survey forms in our inpatient wards, A&E, Maternity, Outpatients, Paediatrics and Community services or via the online form 

The survey allows us to continually gather patient feedback and see the results so that we can take swift action to improve our services in direct response to what our patients are telling us.

If you're interested in seeing the Friends and Family Test data, visit the national data page