CQC publishes inspection report into London North West Healthcare NHS Trust

Today (Tuesday 21 June 2016) the Care Quality Commission (CQC) published its report following a routine inspection of London North West Healthcare NHS Trust (covering Northwick Park Hospital, Ealing Hospital and the Trust’s community health services) in October and November 2015. Central Middlesex Hospital which is also part of the Trust was not inspected.*

The report gives the Trust a ‘good’ rating for its care of patients, describing all staff as ‘dedicated, caring and supportive’ with the overall rating for the Trust of ‘requires improvement’.      

The Trust is responding to the issues raised in this report and has already taken action to address the two ‘must do’ items from the warning notice.  This includes:

  • Provision of expert support for consultant radiologists at weekends - The organisation has reviewed both the Royal College of Radiologists and London School of Radiology standards for service in emergency radiology and is compliant with these. We have reviewed the out of hour’s rotas so that there is a Consultant on call for each of the sites.  
  • Sufficient trained and experienced medical and nursing cover on the High Dependency Unit all times - The Trust has returned this to a Post-Operative Care Unit from the 5th of January 2016 and procedures are in place to ensure the unit is fully compliant with that of a Post-Operative Care Unit.

Jacqueline Docherty DBE, Chief Executive said:

“Today's report from the CQC presents a fair reflection of the Trust. It identifies where improvements are required and also recognises areas of good performance and outstanding practice. Importantly, the report confirms the care, commitment and compassion of our staff. 

“As a Trust we aspire to provide the best possible care to all of our patients.  We have a good understanding of the challenges that we face and work is well underway to improve our services. 

“Since the inspection in October 2015, the Trust has been addressing the issues raised in the CQC report. We have already developed an action plan and will hold a Quality Summit in July with our external partners to jointly agree and deliver these improvements so that we can provide the very best health and social care for all of our patients’.

As well as areas of improvement, the CQC report also highlights areas of good practice and progress for example:

  • the new emergency department at Northwick Park Hospital
  • a good service overall for end of life care particularly at Ealing and in the community health service
  • a refurbished and child friendly ward for children's care called Jack's Place
  • caring attitudes, dedication and good multidisciplinary teamwork of clinical staff
  • good partnership working between urgent and emergency care staff and London Ambulance staff
  • good induction training for junior doctors
  • good opportunities for training and career development
  • an outstanding divisional therapy approach for children and young people

The full report and CQC’s findings are available on http://www.cqc.org.uk/provider/R1K

*Central Middlesex Hospital was not inspected by the CQC on a risk basis as this had been inspected in 2014 prior to the Trust merger and had been rated ‘Good’.