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Outpatient physiotherapy

 

Outpatient physiotherapy
Our team of specialist physiotherapists assess patients from across the Borough with musculoskeletal impairments. Referrals are accepted from consultants, GPs and occupational health. Patients will receive a comprehensive assessment, physiotherapy diagnosis and a management plan including home exercises to promote independent management.

  • Our therapists are skilled in manual therapy, soft tissue massage, exercise prescription and acupuncture. We offer women’s health, hydrotherapy services and the Spinal Pain Triage Service at Northwick Park Hospital

  • We offer a variety of classes that are designed to promote mobility, strengthening and function. Maintenance classes are also available

  • Respiratory physiotherapy out-patient clinics also exist for Brent, Harrow and Ealing patients, each operating for 0.5 day/week. Patients are most typically referred to this service for sputum clearance advice or breathing re-education

  • In Ealing there is a Community Pulmonary Rehab Service available

  • An outpatient amputee service is available four afternoons a week and we can offer a limited domiciliary service for vascular patients

  • There is also neurological outpatient physiotherapy service at Northwick Park Hospital which provides assessment and treatment for all neurological conditions including vestibular rehabilitation.

Our physiotherapists core skills are:

  • Manual therapy
  • Therapeutic exercise
  • Application of electro-physical modalities
  • Some of our physiotherapists are acupuncture trained
  • We are mindful and appreciate your psychological, cultural and social factors.

Opening times:
At Central Middlesex Hospital appointments are from 8am - 4pm, and from 8.30 - 4.30 on alternate Tuesdays. 

At Northwick Park and St Mark's, the earliest appointments are at 7:30am and latest appointments are at 5:30pm. Saturday appointments are also available.

At Ealing Hospital the earliest appointments are at 8:30am and latest appointments are at 4pm.

Classes:

You can find out more information about what classes we offer below.


Appointment information

Your choice
You have a choice of where you go for physiotherapy, and a referral from your GP or consultant is required. Written referrals are accepted or appointments made via Choose & Book.

For Central Middlesex, Northwick Park and St Mark's Hospitals, outpatient physiotherapy services for patients with musculo-skeletal conditions are also provided at Belmont Health Centre, Alexandra Avenue Health and Social Care Centre and a number of GP surgeries in Harrow.

For Ealing Hospital, Ealing GP patients referred from consultants at Ealing Hospitals will be seen at Rehabilitation service Outpatient department, level 1.

Your appointment
Please book in at the reception each time you attend. Try to arrive a few minutes before your appointment, so that you have time to book in. On your first visit, you will be given an appointment card, which you should bring to each appointment.

Late or missed appointments
All patients have allocated time slots. 98% of patients are seen on time or within 10 minutes of their allocated time. If you would like to cancel your appointment, please ensure you call the department at least 24 hours prior to your appointment, or as soon as possible in the case of emergencies. This enables us to offer your time to other patients, which helps to keep our waiting list down.

If you miss an appointment and have not contacted us prior to your appointment time you may be discharged from physiotherapy. In which case you will need a new referral from your doctor/consultant and will be placed back on the waiting list.

If you are late your treatment time will be cut short so that the next person can be seen on time. If you are more than 10 minutes late for your appointment it may be that we are unable to see you at all on that day. Allow plenty of time to park your car as this may be difficult at times. 

What to expect from your first physiotherapy appointment
Be prepared for your first appointment to last up to an hour to enable the physiotherapist to examine you thoroughly.

You will be asked relevant questions about your health.  It will be helpful to bring a list of your tablets with you. In some instances you may be asked to complete some forms.  Please remember to bring your reading glasses.  Assistance with form-filling will be available if required.

You will also be asked questions about your home, family, work and hobbies and this is so that we can gauge the physical demands on you in your normal life.

You will be examined, and for this you need to be prepared to undress.  It is recommended that you bring shorts and vest top, or clothes that allow us to easily examine you. In some instances, for example back pain, you may need to undress down to your underwear.

Please discuss with the physiotherapist on the day if you would like a friend or relative to attend the appointment with you.

Planning your treatment
At the end of your assessment you and your physiotherapist will discuss and agree with you what could be achieved and plan which treatment will be best for you.  It may be that formal treatment does not start until the second visit. 

Follow-up appointments
The physiotherapist will recommend how long it should be before you are seen again, and this will depend on your individual circumstances. Your next appointment will be arranged with you before you leave at the reception desk where you booked in.

Our results speak for themselves

GP visits have reduced by 64% overall with physiotherapy

83.3% of patients have reduced their pain medication following physiotherapy

97.3% reported that physiotherapy helped them to cope better with their problem

80% returned to work since attending physiotherapy

99% were satisfied or very satisfied with the physiotherapy service

100% of patients would recommend our service to their friends and family