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Pharmacy

CMH Pharmacy

The pharmacy department at London North West Hospitals Trust provides pharmacy services for Northwick Park Hospital, Central Middlesex Hospital, St Mark's Hospital, Ealing Hospital and Meadow House in addition to three local community hospitals and in excess of 50 local clinics. 

The pharmacy department offers a comprehensive pharmaceutical service, and houses the London Medicines Information Service and the Medicines Use and Safety Division, East and South East England, Specialist Pharmacy Services.

Our services

General information:
When a patient comes into hospital, we ask that any medication that they may already be on is brought into hospital with them. This will then ensure that the correct medication is continued during the patient's stay and may be used (if appropriate) while they are in hospital.

Pharmacy is able to provide information on any new medications that are started, such as how they should be taken and any side-effects.

When patients are discharged from the hospital we will ensure that they have enough medicines for at least two weeks. On discharge, a prescription for medication is generated via an electronic discharge system, a copy is sent to the relevant GP and the patient will also receive a copy on leaving the hospital for their own records.

We are only able to supply medicines against hospital prescriptions. Any prescriptions issued by a GP must be taken to a retail pharmacist.

Answering questions about your medicines
Patients may use our medicines advice form to ask our pharmacists about their medicines prescribed at Ealing Hospital, Northwick Park Hospital or Central Middlesex Hospital. During the working week we aim to reply to enquiries within 24 hours. In most instances we will reply by phoning you during the day; in addition we may contact you by email.

Alternatively you can call our Medicines Information Helpline on 020 8869 2762 (Monday to Friday 9am to 5pm)

For other enquiries you can call your GP, GP Out of Hours service your community pharmacist (chemist) or call NHS 111 service for advice.

Patient experience
We are always keen to improve our service and we request feedback from patients on their pharmacy experience via our electronic inpatient and outpatient survey. Prior to discharge we visit wards to discuss patients’ experience of pharmacy during their stay using our innovative inpatient app. If you would like to let us know about your experience of the pharmacy service, please click on the links below.

To make a general comment about the Trust, you can use the main feedback form.  


Central Middlesex Hospital
The pharmacy department at Central Middlesex Hospital houses an automatic robot which helps us dispense medicines accurately and safely.

The pharmacy has a range of services including:

  • Dispensing medicines to inpatients, outpatients and patients being discharged from hospital

  • Ward based pharmacy: Ward based clinical pharmacists and pharmacy technicians promote the safe and appropriate use of medicines for all patients in hospital. All wards operate a dispensing for discharge service which means that the pharmacy team prepare the patients medications for discharge during their admission. This saves times on discharge and allows the patient to be discharged in a more timely way.

Ealing Pharmacy March 2014

Ealing Hospital 
The pharmacy department at Ealing hospital has a robot to facilitate the safe and accurate dispensing of medicines and minimise waiting times for patients.

The department offers a range of hospital pharmacy services including the following:

Dispensing medicines to inpatients, outpatients and patients being discharged from the hospital . The waiting times are monitored by means of an electronic prescription tracking system. We are now able to inform patients when their outpatient prescription is ready via a SMS text alert prescription service.

Ward based pharmacy: Ward based clinical pharmacists and pharmacy technicians promote the safe and appropriate use of medicines for all patients in hospital. We have specialist teams in infectious diseases/HIV and Haematology, as well as teams set up to facilitate the discharge of patients from wards. The pharmacy team will visit patients regularly during their hospital admission and will ensure patients are informed of their newly prescribed medicines and possible side effects. The team are easily identifiable by their green pharmacy lanyards and are readily available to answer any questions or concerns patients may have about their medicines. We also have an on-call service for out of hour's emergencies.  Before patients go home our pharmacists will work with GP, community pharmacist and others outside hospital to make sure that medicines related care is continued.

Community Health Services Pharmacy team: The Community Health Services Pharmacy (CHSP) team work across the community services boroughs of Brent, Harrow and Ealing supporting services with the provision of pharmaceutical advice, policy/procedure development, training, patient group direction development, audit visits and answering of clinical enquiries. Some of the services that that the CHSP team supports are:

  • Family planning
  • Adult and children’s community nursing
  • Special school nurses
  • Non medical prescribers
  • Podiatry
  • Dental services
  • Immunisation/vaccination teams
  • Intermediate care/community hospitals
  • Palliative care hospices
  • Admission avoidance and reablement to home teams. 

Homecare medicines
The homecare medicines services brings your medication directly to your home.  By bringing your medication directly to your home, homecare will save you time. This is because you will not need to attend regular outpatient appointments and day units for repeat prescriptions. Find out more about the homecare medicine service.


Northwick Park Hospital
The department offers a range of hospital pharmacy services including the following:

Dispensing medicines to inpatients, outpatients and patients being discharged from hospital. The waiting times are monitored by means of an electronic prescription tracking system.

Providing medicines advice for patients and staff via our London Medicines Information Service.

Ward based pharmacy: Ward based clinical pharmacists and pharmacy technicians promote the safe and appropriate use of medicines for all patients in hospital. We have specialist pharmacists in intensive care, paediatrics, maternity, infectious diseases, HIV, care of older people, stroke and vascular services. We also have teams set up to facilitate discharge of patients from wards. We have an on call services for out of hours emergencies.

St. Mark’s Hospital: Is the specialist tertiary gastro-intestinal centre in the UK housed on site at Northwick Park Hospital. We have a dedicated team of pharmacists and technicians that care for patients with colorectal diseases and or those requiring colorectal surgery as part of the multidisciplinary team. Pharmacy provides expert medication advice and support to patients, on the wards, as outpatients and over the telephone. They are also involved in the provision of intravenous nutrition to patients around the Trust and look after a large number of patients at home with intravenous nutrition.

Aseptic services: The aseptic and cancer services prepare and supply sterile products for intravenous use. The services produce approximately 20,000 doses of medication per year for the Haematology Unit, Chemotherapy Unit for the patient chemotherapy treatment and St Mark’s Hospital’s Intestinal Failure Unit. The team consists of highly trained specialist pharmacists, pharmacy technicians and assistants. Pharmacy aseptic services are fully quality assured to ensure that complex medicines are safely prepared for administration to patients in accordance with national guidance and best practice.

Sterile and Non Sterile Manufacturing: Our onsite manufacturing unit has an MHRA specials manufacturing licence which enables us to sell an extensive range of specials  products, including injections, oral liquids, creams and ointments. We provide pre packs for our own hospital and others. We have developed new formulations to meet clinical needs and are always willingly to develop new products when requested to by clinicians.  

Medicines Support Service: This service is run by specialist pharmacists who support patients to get the most from their medication. Patients can contact our pharmacists to discuss any medicines related issue, such as:

  • How to get a supply of medication
  • Getting medicines out of the containers 
  • Remembering to take medication
  • Worried about taking medication 
  • Feels the medication is not helping.

Before patients go home our pharmacists will work with GP, community pharmacist and others outside hospital to make sure that medicines related care is continued. We can contact patients after discharge as required to follow up medicines related issues. 

 Questions about your medicines?

If you have any questions about your medicines prescribed at Central Middlesex, Ealing or Northwick Park and St Mark's Hospital, call our Medicines Information Helpline: 

Tel: 020 8869 2762 (Monday to Friday 9am to 5pm) 

Alternatively you can call your GP, GP Out of Hours service or your community pharmacist (chemist) for advice.


Central Middlesex Hospital 

The pharmacy department is located on Level 2 of Central Middlesex Hospital. Map and directions.

Contact:

Pharmacy dispensary (Monday to Friday; 9am to 5.30pm, Saturdays/Bank holidays 9:30am to 1pm)
Tel. 020 8453 2552.


Ealing Hospital

The main pharmacy department is located on Level 2 between the x-ray and out-patients departments.There is a satellite dispensary situated on Level 8 (8 North) for dispensing outpatient prescriptions from the infectious diseases department. Map and directions.

Contact:

Pharmacy dispensary - Mondays from 9:30am to 5:30pm and Tuesday to Friday 9am to 5:30pm 
Tel. 020 8967 5532.  

Pharmacy Purchasing Office (Monday to Friday 8:30am - 4:30pm)
Tel. 020 8967 5697 

Pharmacy Administrator
Tel. 020 8967 5511


Northwick Park and St Mark's hospitals 

The pharmacy department is located on Level 4 of the main hospital. Map and directions.

Contact:

Pharmacy Dispensary
Tel. 020 8869 2200 or 020 8869 2201 (Monday to Friday 9am to 5:45pm, Saturdays 9:30am to 12:30pm or Sundays/Bank holidays 9:30am to 12:00pm 

St Mark's Hospital Pharmacist 

Tel. 020 8235 4100. If they are unavailable please leave a voice message with your name and number and they will return your call as soon as possible.

Commercial Supplies, Northwick Park Specials
Tel. 0208 869 2295
Fax. 0208 869 2370
Email: nwlh-tr.pharmacyspecials@nhs.net

Pictures of dispensary, medicines information and sterile unit

Pharmacy training opportunities at London North West Healthcare NHS Trust.

Training opportunities are available for pre-registration Trainee Pharmacists, pre-registration Pharmacists and 3rd year Pharmacy undergraduates (summer placement)

Pre-registration Trainee Pharmacy Technician
This training involves undertaking a two year national vocational qualification, a level 3 Diploma in Pharmacy Service Skills. Students will be required to complete and provide evidence of their learning in the workplace via an electronic portfolio. 

In addition trainees will gain pharmaceutical knowledge by undertaking the two year BTEC National Certificate in Pharmacy Services which covers all aspects of pharmacy including actions of uses of drugs, law and ethics and pharmaceutics. 

Entry requirements for potential applicants for this training post are a minimum of four GCSEs at Grade C or above, including Mathematics, English and Science. 

Applicants must be motivated, organised and committed in order to successfully complete the two year training post. Good written and verbal communication skills and numeracy skills are essential.

Mature students who do not meet these formal requirements may still be considered, providing that they can demonstrate adequate numeracy and literacy skills

Pre-registration Trainee Pharmacy Technician or PTPT training posts are advertised on the NHS jobs website.

For further information please contact Carol Day, Specialist Education and Training Pharmacy Technician at Ealing hospital carol.day10@nhs.netAngela Sargeant, Senior Pharmacy Technician a.sargeant@nhs.net(Northwick Park hospital )or Hanisha Modasia, Senior Pharmacy Technician Hanisha.modasia@nhs.net(Northwick Park hospital)

Pre-registration Pharmacist
All sites offer a well-structured pre-registration training programme with specific objectives and activities together with the support of an allocated tutor for the year. Trainees will rotate and gain experience in all the relevant areas in order to achieve competence at the performance standards stated by the GPhC. All sites offer at least two weeks of community cross sector training in order to develop OTC knowledge and counselling skills.

Education and Training is a high priority within the Trust. Regular meetings are scheduled to develop clinical knowledge and skills. Calculation tests and training sessions are organised throughout the year to build confidence and competence for the final exam. 

  • The training year comprises a diverse cross site rotational scheme covering all aspects of the hospital pharmacy service. 
  • The clinical rotations are supported throughout the year by monthly clinical afternoons, weekly drug of the week presentations and prescription monitoring exercises. 
  • Attendance at daily ward visits within the first few weeks of the programme and continuing throughout the year ensures early development of clinical and problem solving skills.  

To find out more about the training programme, interested students are encouraged to attend open days held in July 17, details to be released later.

For further details please contact:

Summer vacational students

The Trust provides unpaid summer vacation placements for undergraduate pharmacy students across all three sites; preference is given to third year pharmacy students. 

A total of 15 students are offered the opportunity to undertake the four weeks summer vacational programme at the Northwick Park, Central Middlesex and Ealing Hospital sites.  opportunity to gain good hospital experience in different sections such as medicines information, technical services, dispensary, clinical wards as well as possibility of being involved in a clinical project.

Details of the application process together with names of staff members that can be contacted for more information is outlined in this document: Trust Information for pharmacy undergraduates Summer vacation placements 2017

Please note that the applications process opens on 1 January and closes on 31 January every year. Due to the high demand only the first 100 will be considered for shortlisting.