The Outpatient department
is based on Level 3 of St Mark’s Hospital and on Level 1 of Central Middlesex Hospital (BECAD). The clinics are by booked appointment only and each consultant has a team of specialist registrars who work alongside them. It may not be always possible for you to see your Consultant personally and so you may see one of the registrars.
The aim of an outpatient appointment is to review your current symptoms and if appropriate undergo a physical examination. It also gives you the opportunity to discuss any concerns you may have. When you first arrive, please expect to be weighed by the outpatient nursing staff, who are also available to assist you whilst you are in the department. If you require a blood test following your appointment, these are also completed within the department.
The department opening hours are as follows:
Monday - Thursday, 9am - 5pm
Fridays, 9am - 12noon
In order to ensure that your appointment is effective, any investigations planned previously should, if possible, be completed prior to your next visit. If you find that this is not the case, please notify the outpatient department so that they can alter your follow-up appointment.
Appointments with the team are available both in clinic and over the telephone. These appointments are arranged by the outpatient department administration team. You will be sent a letter inviting you to contact them to arrange your appointment approximately 6-8 weeks before it is due. If for whatever reason you can’t attend your appointment, please phone the out-patients department to rearrange.
Your GP is likely to be closely involved in your care at all times. After each clinic appointment in the hospital, your GP will be informed of any changes to your care plan (and medications) by letter. A copy of this correspondence may also be sent to you.
Toilet facilities are available directly inside the main entrance to St Mark’s Hospital (right hand side). There are also toilets located within each individual department at both hospitals. If you need any assistance finding them, just speak with a member of staff.
Refreshments are also available from the St Mark's tea bar (located on Level 3, St Mark’s hospital, just behind reception). There is also a large restaurant located within Northwick Park Hospital, Level 4 and on Level 1 of Central Middlesex Hospital.
Initial prescriptions may be issued from the hospital pharmacy department (based within Northwick Park and Central Middlesex Hospitals). You will be advised by the pharmacist about your medications when you collect them. Do be aware that it is normal for you to be given a limited supply from the hospital pharmacy; your GP will then be asked to prescribe your following prescriptions. It might be worth considering a pre-payment certificate which can significantly reduce the cost of your regular prescriptions – speak with your local pharmacist for more information about this.