.

Appointments

Your appointment

  • Patients are seen in order of appointment time rather than order of arrival to the clinic. Please bring your appointment letter with you on the day of your appointment. Please do not arrive more than 10 minutes before your appointment. 
  • There will be a number of different specialties running their clinics in the department at the same time. You may notice that some patients who have arrived after you may be seen before you.  This may be because they are seeing a different doctor or that their appointment time is before yours.
  • If any of your personal details have changed or are wrong, please tell the receptionist. It would also be helpful if you could provide a day and evening telephone number, in case we need to see you at short notice.
  • At times you may experience some delays due to unforeseen circumstances and we will do all we can to keep you informed. Please allow yourself extra time for your appointment as we may have to carry out some tests. We suggest you bring a book or a magazine to read while you wait.
  • Each clinic has its own routine, and its own team of medical, nursing, therapist and administration staff. If you have any queries or need advice regarding your treatment, the clinic staff will be happy to advise you.
  • Every patient is put under the care of a consultant but you could be seen by any doctor within his/her team. They will discuss your medical condition and treatment with you in the same way as the consultant would.
  • Your doctor will tell you if you need a further appointment. Further appointments are normally made for the same day of the week as your first appointment. Please remember to book your appointment with our reception staff before you leave. Please keep your appointment card and bring it with you when you attend the clinic.

Your information

  • When you first visit hospital, you will be given a medical record number and a file will be kept of your visits to the hospital, any correspondence, tests etc. This will be available to the doctor on each visit.
  • Any information concerning your health is strictly confidential.  All staff who have contact with your medical records are obliged to maintain confidentiality at all times.
  • To help you identify everybody, hospital staff have ID badges giving their name and occupation with their photograph. Please see our page about  consent and confidentiality for more information.

Interpreting service

  • Your GP should tell us if you need an interpreter. If you do not think an interpreter has been booked, please call the relevant Outpatients appointment line who can help you to arrange an interpreter.