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Freedom of Information

A short guide to the Freedom of Information (FOI) Act

Under this legislation, any person or organisation, anywhere in the world is now able to request access to information held by London North West Healthcare NHS Trust.

Anyone making a written request for information must be informed whether the Trust holds the information and, if it does, be supplied with the information within 20 working days unless an exemption applies.

This section of the website includes information about how you can make a request for information and details of our publication scheme. The Publication Scheme is a list of information that is made publicly available without the need to make a specific request for it.

Making a FOI request
Requests should be made in writing and sent to:

FOI officer
London North West Healthcare NHS Trust 
Northwick Park Hospital, P Block, Watford Road
Harrow 
HA1 3UJ

Alternatively, requests may be emailed to: lnwh-tr.foi@nhs.net

Requesting Patient Records

You cannot access patient records using Freedom of Information

For access to clinical records please use this link: access clinical records or any other personal information held by the Trust. To access your medical records:

Charges

Information contained in the Trust’s Publication Scheme will be provided free of charge. However, a fee may be charged for other information. Fees will be calculated in accordance with the Freedom of Information Act and Data Protection Act (Appropriate Limit and Fees Regulations 2004) to the length of time taken to deal with your requests based on £25 per hour.

If we think that it will cost us more than £450 (18 hours of work time) to find the information and prepare it for release, then we can turn down your request. We may ask you to amend your request so that you are more specific about the information you are seeking to bring the request within the time limit.

Exemptions

Certain information cannot be disclosed under the Freedom of Information Act. Exemptions include:

  • Information covered by the Data Protection Act (personal details – including medical records)
  • Information that could cause harm
  • Information that is commercially sensitive or has been provided in confidence 

If you are refused access to information that you feel you are entitled to, you can complain to the Chief Executive of the Trust in the first instance, after which an appeal can be made to the Information Commissioner, as follows:

Freedom of Information

Information Commissioner
Wycliffe House
Water Lane
Wilmslow
SK9 5AF

Telephone enquiries
01625 545 700

Right of access to information

Under the Data Protection Act 1998, the public are entitled to access clinical records or any other personal information held by the Trust. To access your medical records:

For Northwick Park, Central Middlesex and St Mark’s Hospitals

Please contact the;

Medical Records Department
London North West Healthcare NHS Trust
Northwick Park Hospital
Watford Road
Harrow
HA1 3UJ

Telephone enquiries: 0208 869 2950

For Ealing Hospital

Please contact the;

Medical Records Department
London North West Healthcare NHS Trust
Uxbridge Road
Southall
Middlesex
UB1 3HW

Telephone enquiries: 020 8967 5789 


CCTV on Trust Premises

The Trust is compliant with the Data Protection Act 1998 and CCTV codes of practice.  The Trust locates CCTV signage in areas where cameras are located. This ensures that members of the public are aware of CCTV in each location and are aware that they are being monitored for the purposes of crime prevention, crime detection and promotion of public safety.  Each sign states who is the controller of the CCTV with a contact number for further information